Home All Blog Posts ZipX Bermuda To Move US Facility To Reduce Costs For Local Customers

ZipX Bermuda To Move US Facility To Reduce Costs For Local Customers


ZipX Bermuda has announced that their US-based air express facility will be moving from New York state to Delaware to reduce costs for its customers.

Previously ZipX customers were given a Jamaica, New York mailing address and retailers would apply a 9% sales tax. Effective Thursday October 7th, 2021 ZipX customers will need to use the new Delaware mailing address and the 9% sales tax will no longer apply.

The Jamaica, New York facility will remain open until November 15th to allow ZipX customers a grace period to switch their mailing addresses, after which any packages sent to the New York address will incur additional shipping costs and delays.

Kevin D. Smith, Managing Director at ZipX said, “We are always working hard to lower costs for our customers. This move to Delaware helps our customers avoid the 9% New York sales tax, which can amount to a sizable fee, especially when purchasing more expensive items. For example, for a Smart TV that costs $1000 the New York sales tax would be approximately $90. ZipX customers have been provided with the new Delaware mailing address in advance, and we will keep our Jamaica, New York facility open to receive goods up until November 15th to allow for a grace period during this transition. We encourage all customers to update their mailing address with their regular online retailers and delete the Jamaica, New York address from any autofill fields on their web browsers to avoid any confusion when placing new orders from October 7th onwards.”

Customer Service Manager Lisa Furtado stated, “We are here to make the transition as seamless as possible for our customers and anyone with questions is encouraged to reach out to our dedicated Delaware move hotline: 294-1790. New customers are encouraged to sign up via our website: www.zipx.bm/signup, and to download the ZipX app to upload invoices and track packages. We have worked hard over the last year to move as much as possible online to minimise face-to-face interactions and ensure the safest possible experience for our customers during the pandemic. Packages can also be delivered to your door for $5 island wide via contactless delivery.”

To sign up for a ZipX account visit: www.zipx.bm/signup. For more information on the Delaware move call the dedicated hotline: 294-1790.